Hi Damian,
We’re sorry to hear you were dissatisfied with your order and regret any inconvenience experienced. We understand your concerns and already conducted a thorough review of this matter. Our process includes securely taping the atomizers, placing them in separate sealed bags, and carefully packaging the shipment to prevent leakage or damage.
Based on our internal investigation and the photos provided, there wasn’t evidence of any damage or leakage in transit. We do our best to resolve any legitimate issues promptly and fairly. If you have additional details you’d like to share, please reach out to us directly at support@norcalscentsco.com.
Thank you for your feedback, and we appreciate the opportunity to address your concerns.
